Success Stories

Brett and Rachel Miller, Westminster, Colorado

In 2010, my wife and I were frustrated. We’d been taking our young twin boys to different salons in the Westminster, Colorado area, and found that the adult-centric businesses were a poor fit for our family. One salon actually told us it would be best if we didn’t come back, because both of our boys were crying during their haircuts (they’re 4, it happens!). In addition, one of our children has special needs, and the salons we were visiting, unfortunately, didn’t know how to respond to those.

We’d both grown up in the area, and knew that we were not alone in our frustration. We saw the opportunity to open a kids’ salon franchise that welcomed everyone with open arms—laughing or crying, special needs or not. And that’s just what we’ve done. With the guidance of the Pigtails & Crewcuts team, we work hard to give our customers the salon services we, as parents, always hoped to find. We offer “quiet” appointments to kids with special needs, and really work hard to give all children—and their parents—a memorable, stress-free experience.

The response has been amazing. I recently left my career in the medical device business to focus solely on the salon. Rachel enjoys making some of the headbands and bows that we sell, and she handles ordering all of the merchandise, most of which comes from local moms. With flexible schedules, we’re both able to devote the time needed to our sons. It’s truly a family business.

Nancy and Scott Anderson, Roswell & West Cobb, Georgia

Nancy and FamilyI own two Pigtails & Crewcuts salons in Georgia (one is in Roswell and the other is in West Cobb) along with my husband, Scott. I opened the first kids’ salon franchise because I was frustrated with my own experiences, as a parent, with kids’ haircuts. Driving my two children all over town, I watched them sit (and sometimes cry) through too many mediocre or even bad cuts at salons aimed at adults.

I wanted a place that really catered to all children, a place where kids can laugh their heads off or have a melt down and not be met with judgment. I used to be a social worker, so I know the importance of a supportive, fun and friendly environment for everyone. Seeing that need in my town, I took matters into my own hands and opened my first Pigtails & Crewcuts. The first experience was so positive that in 2010, I opened a second location.

I really enjoy being a business owner. It allows me a flexible schedule, so I can be there for my family. And I love my customers. I consider them a part of my extended Pigtails & Crewcuts family. Through them, I get to be a part of so many firsts—first haircut, first day at school, first lost tooth, first trip to Disney World and the list goes on.

As a franchise owner, I receive the support and guidance of the corporate office, but I also get to tailor the salon to fit within my own community. I sell the kinds of organic products that I use on my own children, and I buy bows and hair accessories from local moms. Being a business owner also allows me a chance to give back. I regularly spearhead back-to-school drives and food drives. And last year, alone, we carried out 200 haircuts for Locks of Love, with the kids donating their hair to sick children in need. At Pigtails & Crewcuts, I’m doing my part to make this town, and this world, a better place, one child at a time.

Bob Farster, Glenview & Mount Prospect, Illinois

BobI was working in the mortgage business in 2008, when the economy made it clear that it was time for a career change. At the same time, my wife was pregnant with our first child. It had always been my goal to be as involved as possible in my children’s lives, and so I set out to find a business that would fit into my changing world, rather than vice versa. I found Pigtails & Crewcuts.

I knew from the moment I heard about the kids’ salon franchise that it was exactly what I was looking for. I know myself well enough to say that I’m great at following directions, but not necessarily the best at writing those directions. With a franchise, I knew that I would be provided with a proven path, and if I followed it, I would succeed. That’s just what I’ve done.

It’s been more than three years since I opened my first salon in Glenview, Illinois. A lot has changed since then. My wife and I now have two boys, and because of the flexibility of being a business owner, I am able to be a stay-at-home dad for much of the week. I’m there to take my kids to school and to the doctor. I’m a member of the local school council, and I volunteer with our alderman’s office. Being my own boss has really given me time and freedom to be involved in my own community and set a good example for my family.

But that’s not all. In March of 2012 I opened my second salon in Mount Prospect, Illinois. The second salon opening has been so much easier than the first. For one, the recession has passed. Two, I’ve done it before, so there are fewer surprises, and I already have a fantastic staff that I trust. With the support of the Pigtails & Crewcuts corporate office, it’s all come together with relative ease. Plus, the new salon is in a refurbished mall that has boundless potential, and I can’t wait to see what’s ahead.

Kendra Keating, San Diego, California

As a single mom, I needed an opportunity that allowed me the time and flexibility to raise my 9-year-old daughter. I’d previously worked in accounting, and the word “flexible” doesn’t exactly fit that job description. I needed to find something different.

I’d taken my daughter to Pigtails & Crewcuts a number of times. She has the straightest hair ever, and they were simply the best. They were so good, in fact, that I would drive her 45 minutes to the nearest kid’s hair salon franchise, which was in Chula Vista, California. Sitting in the salon one day, I thought, ‘This is a great idea. I bet it would work in my community.’ I did some research and found that the upfront costs, franchise fee and royalty fees were less than its competitors. So I took the plunge. I didn’t just buy one Pigtails & Crewcuts—I’m one of those ‘go big or go home’ types. Knowing it’s a top franchise, I signed up for a five-store deal.

My first store opened a little more than a year ago. Admittedly, it was difficult at first, mostly because I had little experience working with the public. But now I feel totally in control and very savvy when it comes to marketing. The experience has exceeded my expectations. I probably put in as many hours as I would with a demanding job, but I control when those hours are.

In the next 18 to 24 months, I hope to have the rest of the salons up and running. I truly love this business. I see West Coast kids’ salon franchise opportunities everywhere I go. If only I knew people in all those locations.