When vetting potential franchises in 2019, Heather and Grant Arnold knew they wanted to become small business owners, but they weren’t sure which industry would be best for their growing family. They had been looking into investing in a franchise for about a year and a half, but nothing seemed to be a good fit for them. During that time, they had their first child who eventually needed his first haircut. “I started looking online for somewhere to take him and discovered Pigtails & Crewcuts. From the moment we walked in, I absolutely loved it.” It wasn’t until the third visit that she realized it was a franchise and thought the concept would be perfect to bring to their community in Clermont, Florida.
This was the Arnold’s first time as small business owners. Heather states that during their due diligence, one of the things that was really important to them was finding a franchise that had a lot of support. “We wanted to know that we had a team of people with the knowledge to help us and guide us along the way, and that’s what we found with Pigtails & Crewcuts.” The Arnolds were impressed with how dedicated every person in the organization is, from our CEO, Wade Brannon, to their Franchise Support Specialist, Andrew Conner, to each person they interacted with in the system.
Heather’s background is in management, so she knew this would translate to small business ownership. She previously worked for an energy company and led a group of payroll coordinators. “I was a people manager, and the experience of managing a small group of employees has really helped me in developing my team and the staff in my salon.” Heather’s team at the Clermont location includes her manager, Melanie. Having a trusted manager and group of stylists in place, as well as creating a positive culture, allows the Arnolds the ability to run their location on a semi-absentee model.
They opened their salon in February of 2020, and unfortunately, had to close for a couple of months due to the pandemic. The Clermont salon was officially up and running by May of 2020 and has been experiencing great growth ever since. The resiliency the Arnolds and their team have shown is what makes the Pigtails & Crewcuts system the best in the industry. If you’re in the area, please stop by to visit Heather, Grant, and the great staff at Pigtails & Crewcuts – Clermont, located at 2431 S Hwy 27, Clermont, FL 34711.
Take a look at Heather’s franchisee testimonial here!
Are you interested in becoming small business owners like the Arnolds through a supportive franchise? Contact us today to learn about bringing Pigtails & Crewcuts to your community!