When it comes to franchising, a strong business model is the key to success. Not only does it have to be reliable, but it should also be sustainable. Appointment-based businesses allow franchisees to plan and predict their day-to-day operations.
At Pigtails & Crewcuts, appointments allow parents to reserve haircut times for their kids or the whole family. Through the comprehensive training franchisees receive, they’ll learn all there is to know about running their salon. Still, there are things they can do to make operations flow even more smoothly and make the haircut process a breeze for customers!
Get to Know Your Customers and Their Families
Friendly, superior service is at the core of the Pigtails & Crewcuts brand. Your salon should be a place parents can trust and children get excited to visit.
Getting to know the families you serve can help speed up the appointment scheduling and check-in process. For instance, when a family walks in the door and you know them by name, you can start checking them in for their appointment before they even make it up to the counter.
This will also help drive customer satisfaction. As you get to know their preferences, you can offer more personalized service and make recommendations. Perhaps a child has a favorite movie. When you know they’re coming in for a haircut, you can make sure that movie is playing on TV to put them at ease.
Snip Away the Back-and-Forth
These days, almost everything can be done online. Pigtails & Crewcuts allows customers to find the location nearest them and schedule an appointment via our website or mobile app. By making our booking platform accessible to clients, they can also change or cancel their appointment online as needed. Plus, they can schedule appointments after hours and check for open slots if there is a cancellation.
You can capitalize on this booking platform by generating awareness. As customers come in for services, let them know this option is available. You should also place signage within your salon with a web address or QR code.
Our online platform is integrated directly with our booking system, so you and your team members can easily find and manage all previous and upcoming appointments in one place, no matter how they were booked!
Cut Back on Missed Appointments
Not only does an automated booking process make things easier, but it can help reduce the number of no-shows and late arrivals by sending clients reminders about their upcoming appointment.
Most parents are busy, especially when it comes to taking their kids to and from appointments and activities. It can be hard to keep track of it all, so automation is beneficial to the salon and customers alike.
Providing customized service your clients can’t get anywhere else, while making appointment booking and reminders as easy as possible, will allow you to serve your customers more efficiently and make the most of your appointment-based business.