At Pigtails & Crewcuts franchise headquarters, we are not only in the children’s salon business, but also in the franchise support business. This is a fact that our CEO, Wade Brannon, reiterates to our team quite often. Our number one goal is to provide high quality franchise support to the owners in our system. Each franchisee is assigned a Franchise Support Specialist (FSS), who is their point of contact for all aspects of this business. The FSS oversees the initial and ongoing support of each salon which is divided by regions. Theresa Vona, VP of Franchise Support, leads our support team, and our Operations Support Assistant, Morgan Saimeri. We are lucky to have FSS Ben Rigel, Andrew Conner, and David LeRose, who support their franchisees and are driven each day to see their success in business ownership. A huge part of that support includes training and assistance through our programs and platforms.
Apart from the traditional role of franchise support, our team handles the selection, implementation, and management of all Pigtails & Crewcuts platforms. The support team is proficient the technology platforms that our Brand provides, and assists our franchisees with point of sale, financial data comparisons, marketing, and more. The goal of Pigtails & Crewcuts Franchise to provide systems that deliver value to our franchisees. Our FSS offer high level support, not only with day-to-day operations, but more notably with the performance monitoring of each salon. Through certain platforms, we capture key performance indicators and measurable data. “On a monthly basis, I email franchisees and schedule calls to go over their financials to fine tune their business and ensure they are most profitable,” states FSS, Ben Rigel. “We go over each line item together and see where there could be areas of improvement, areas that are going well, and anonymously compare their salon to the performance of other salons and the baselines we’ve generated.” This allows us to evaluate the efficiencies of our model, as well as generate individual and system-wide comparisons, so our franchisees understand the complete health of their business.
While the most important role of the FSS is to support their salons to profitability, they also establish a great working relationship with each owner. Each year, the FSS travels to all the salons in their region to visit for our QA program, a.k.a. Shear Excellence. This time together allows them to build positive relations with each franchisee and their staff. We welcome the opportunity for additional support or training during these meetings. However, this is not just about QA; this is an opportunity to continue to grow our relationship. “One of my favorite parts about my job is the Shear Excellence visit,” shares FSS, David LeRose. “It allows me to spend time with our franchisees and gain an understanding of their day-to-day operations, but more importantly, I also get to interact with their staff. I get to observe them provide excellent customer service to their communities.” This visit provides us time to bond personally and professionally. Regardless of the varying levels of ownership or tenure of the franchisee, the support we offer never waivers. What remains stabilized throughout our day-to-day is that we are there to support our franchisees and see them through to success and profitability.
Are you interested in learning more about the most supportive franchise in the children’s haircare space? Click here to download our franchise packet today!
