I lived in Atlanta for 20 years and still have friends here. My best friend went to the Buckhead salon and knew I was looking for a franchise opportunity and wanted something that was kid-centered because as a new mom, I wanted a place where I could take my kids to work with me if needed. She called and said “I don’t know what you’re looking into but this place has an hour and a half wait every time I go.”
I looked at franchises in other industries, but not other salon franchises. Pigtails & Crewcuts resonated with me because I saw the need for it in Orlando. There weren’t any kids haircut salons and felt the need for a kids salon. It was something new, I was going to be the first one, and it was a chance to pioneer an idea. Orlando has Disney, and Disney has a barber shop, but you have to have a season pass and get your kid all the way into Disney, but there weren’t any others at the time.
My favorite thing about the brand is the community of ownership and having the feedback and support of others. I can’t imagine having to do this by myself. I’m at two salons now, and at some point in the future there will be a third.