At Pigtails & Crewcuts Franchise HQ, we have done extensive research on platforms that will help our franchisees and their business. It is important for us to understand the pulse of the customers who frequent our salons across the country, and to receive feedback regarding their experiences. A few years ago, we began our partnership with Listen360, whose tagline is “Know Your Customers”. This platform helps each franchisee to gather valuable insight via the Net Promoter Score (NPS).
The Listen360 website states in an informational video that “the Net Promoter Score gives you an indication of how likely your business is to grow, based on recommendations from your happiest customers”. Wade writes, “the goal for our franchisees is that they provide a positive experience which leaves customers happy and visiting more often, and in turn, generates business growth through word of mouth.” With partnerships like Listen360, Pigtails & Crewcuts continues to provide exceptional customer service, great haircuts, and an overall positive experience!