There are many benefits to franchise business ownership. Depending on the brand, owners can experience a great work-life balance and scalability, all while keeping fulltime jobs or owning multiple units. At Pigtails & Crewcuts, our concept lends itself to a variety of ownership opportunities, and many of our franchisees enjoy the benefit of running their business on a semi-absentee model. While some franchisees serve as the face of their businesses, checking customers in and out and running their salon’s day-to-day, others have taken the semi-absentee approach and just manage the backend of their operations. In order to successfully operate a small business without being the day-to-day supervisor, one must have a top-notch team who understands and can share the company vision.
Creating a positive company culture and experience for their staff is one of the most valuable qualities of a successful business owner. Pigtails & Crewcuts recognizes that leaders must create an atmosphere that their team can enjoy and that keeps them focused on the success of the business. When a place of business is led by an owner or manager who is fun, enthusiastic, and compassionate, those attributes trickle down to their employees and ultimately benefit their customers. The positive experience not only retains employees, but customers as well. This is what we strive for at each Pigtails & Crewcuts salon.
When an owner or a manager has established, and is able to maintain a quality culture, they then can separate themselves from the day-to-day operations and delegate responsibilities to others. This enables them to balance work and family or to expand to additional locations. Many Pigtails & Crewcuts franchisees have hired managers to take over salon operations, handle staffing, generate schedules, place orders, and oversee the day-to-day tasks to ensure the business is running smoothly.
Our Pigtails & Crewcuts company-owned salon is fortunate to have Manager, Charmaine Hayes, who embodies the spirit of the brand and has formulated an amazing company culture at our Buckhead location. Charmaine notes that she looks forward to the day-to-day operations the most, and enjoys being present in the salon each day. “The culture of the company and the atmosphere at our Buckhead location are second to none. Establishing longstanding relationships with the children and families make what we do rewarding.” Charmaine has been with the company as a lead stylist for 17 years, and has been a master cosmetologist since 1988. “Having over 30 years’ experience in the beauty industry has afforded me the opportunity to know the business inside and out! I feel the best way to lead is by example. I strive to be the best stylist and manager in order to show my stylists what true leadership looks like and how to achieve longevity in this industry,” Charmaine says. She understands the Pigtails & Crewcuts way, and uses her expertise to guide her staff, all while modeling the culture she expects the staff to emulate.
Charmaine’s tenure with the brand has allowed her to create relationships with other stylists and managers within the Pigtails & Crewcuts system. She has attended our National Franchise Conference, led roundtables with managers, traveled to assist with staff training, and is the recipient of our 2017 Top Stylist award.
Thanks to Charmaine’s leadership, the company-owned salon runs smoothly, and proves that this can be a semi-absentee business opportunity based on positive culture. However, hers is just one story of many throughout the Pigtails & Crewcuts system. Our brand is fortunate to have many happy semi-absentee franchisees who have amazing teams supporting their vision. Nationwide, our Pigtails & Crewcuts team is made up of amazing stylists, receptionists, and managers who understand our mission: to create fun and memorable haircutting experiences for children and parents alike.
Would you benefit from a owning a business with a strong company culture? Contact us today to learn more about semi-absentee franchise opportunities!
