The Pigtails & Crewcuts Franchisee Experience
Kelly Hailey, Multi-Unit Owner
Pigtails & Crewcuts: Chattanooga, TN
Kelly Hailey celebrates her work life balance as a multi-unit Pigtails & Crewcuts franchisee. Based in Chattanooga, Tennessee, Kelly opened her first children’s hair salon in 2011 and added a second salon in 2018.
Knowing first-hand how challenging it can be for a parent to find a place to get their child’s hair cut, she began researching kid’s haircut franchises as a business opportunity. She was drawn to Pigtails & Crewcuts because of the branding, business model, look and feel of the salons, and how well she envisioned it fitting within her community.
But, one of the biggest highlights has been her ability to remain a key part of her children’s lives, picking them up from school, participating in school activities, and extracurricular events. She’s able to achieve this without having to compromise her career or family life.
Sneha Bhavan and Reyna Patel, Owners
Pigtails & Crewcuts: Los Altos, CA
“It was very hard for us to find a children’s salon where stylists had the patience and personality to handle my two boys. They hated getting haircuts and would constantly be on the move, which made our trip to the salon such an ordeal for everyone.” – Reyna Patel
“I vividly remember the time I took my son to a regular salon at the age of three. The sound of the buzzer close to his ears and swift movement of the scissors and combs coming at him from different directions was an experience that scared him. The stylist became aggravated as my son wouldn’t sit still, which didn’t help the already horrible experience.” – Sneha Bhavan
After these experiences, Reyna and Sneha began searching for the right children’s hair salon–one that would really cater to children and meet the needs of their community while also aligning with their family values. They share that they fell in love with Pigtails & Crewcuts from the start. Everything from the decor, child-friendly environment and entertainment for kids to the strong franchise support and the ethical corporate practices, validated that this was the right choice for them.
“It’s not loud. It’s comfortable and classy. That’s what we liked and what we want to share with the community–a fresh new concept located in the heart of Silicon Valley.”
Andrew McGehee, Owner & Area Representative
Pigtails & Crewcuts: Woodstock & Roswell, GA
Area Representative for Alabama and Mississippi
“My wife and I learned about Pigtails & Crewcuts by taking our kids into one of their local salons. Becoming an owner of a children’s salon wasn’t necessarily my first choice, but we really wanted to become our own boss and do something that was fun. We had a great opportunity and started looking around in the community where we were and the first question we asked was ‘What is the need?’ – not necessarily the ‘want’ but what was the need that could be met. We saw that we needed a children’s hair salon in our community. We were tired of driving 30 minutes one way and it turned into a couple of hours round trip by the time we got all of our kids’ haircuts. We contacted the corporate office and the next thing you know, we are Pigtails & Crewcuts owners.
My favorite thing about the brand is that it’s fun. I love kids and I love people. I’m a big kid myself in a lot of ways so it was a natural fit for me. I love being able to act goofy or play ball in the salon or blow bubbles or whatever it might be. The daily interactions and seeing the relationships that can be built in the community is really awesome. I also love the family that we have at Pigtails & Crewcuts. It’s so great to be able to see other owners and talk to them.
When the Area Representative program was introduced, it seemed to be the next step for me. I believe in this company–it hasn’t let me down. The franchise leadership team is always looking out for us and our best interest, and I wanted to do the same and invest in the growth of the franchise. When people start looking into owning a business and exploring Pigtails & Crewcuts, I want to help them see the potential I saw in the franchise.”
Kendra Keating, Owner
Pigtails & Crewcuts: Del Sur, San Diego & San Marcos, CA
Area Representative for Southern California and Arizona
“I lost my job due to the sale of the company and I was looking for something that I could stay connected to my daughter who was around six at the time, where I could still do field trips and volunteer in her classroom and have flexibility, but still work in a meaningful capacity. There was a Pigtails & Crewcuts in Chula Vista that I took my daughter to for a haircut and one day as I sat there I said, “This would do well in my neighborhood.”
I looked at another franchise opportunity, but thought the hair salons would be more global or appealing to everybody. Once I found Pigtails & Crewcuts, I looked at a couple of other salon franchises and decided based on the atmosphere inside of the store, which was important to me – the colors and the craziness, and also the cost – that I should go with Pigtails & Crewcuts.
The support from the franchise is fantastic. When you own your own business, you don’t necessarily have a mentor or anybody to bounce ideas off of. For me, that’s the best support I get from the franchise, but it’s everything from helping me with my email to decision making based on ads, internal promotions… all types of stuff. It’s just a super supportive franchise!”
Dalia Wolf, Owner
Pigtails & Crewcuts: Cedar Park, TX
“I took my oldest son to get his first haircut at a Pigtails & Crewcuts and it was a wonderful experience. At that time, I had a random conversation with that owner about why she did it and she told me all about Pigtails & Crewcuts and about the franchise as an organization and how much she loved it, and the kind of lifestyle that it afforded her as far as scheduling with her young children. I kind of put it in my back pocket and didn’t think about it for a while.
A few years later I had moved to a big and rapidly growing suburb full of children and was looking at returning to the workforce after having been at home with my children when they were younger. It seemed like a hole in the market. My background is working with children and families and I wanted to do something that spoke to that and was family friendly because I have young children. I did some research online with other salons but never met with anyone. I made a phone call and talked to Michelle and it all came together. I came to Atlanta to explore the idea and went home thinking “We’re going to do it.”
I wanted to invest in the Brand because it seemed I am my customer. I fit very well with the idea of living in the suburbs of the big city and having young children and looking for a safe place to go where I could take them, be welcomed, and have things there that were age appropriate. I also have a background in special education and liked the idea of being able to take a small thing like a haircut, which is so stressful for parents of children with disabilities, and be able to offer a space where we could help that population.
My favorite thing about the Pigtails & Crewcuts Brand is that it’s fun. It’s nice to be surrounded by ideas which come through in branding that are fun, that are colorful, and that at the end of the day what we’re doing is fun and makes people happier rather than really heavy stuff.”
Jennifer Tribble, Owner
Pigtails & Crewcuts: Dr. Phillips, Winter Springs & Lake Nona, FL
“I lived in Atlanta for 20 years and still have friends here. My best friend went to the Buckhead salon and knew I was looking for a franchise opportunity and wanted something that was kid-centered because as a new mom, I wanted a place where I could take my kids to work with me if needed. She called and said, “I don’t know what you’re looking into but this place has an hour and a half wait every time I go.”
I looked at franchises in other industries, but not other salon franchises. Pigtails & Crewcuts resonated with me because I saw the need for it in Orlando. There weren’t any kids haircut salons and felt the need for a kids salon. It was something new, I was going to be the first one, and it was a chance to pioneer an idea. Orlando has Disney, and Disney has a barbershop, but you have to have a season pass and get your kid all the way into Disney, but there weren’t any others at the time.
My favorite thing about the Brand is the community of ownership and having the feedback and support of others. I can’t imagine having to do this by myself. I’m at two salons now, and at some point in the future there will be a third.”
Bob Farster, Owner
Pigtails & Crewcuts: Glenview, IL
“I knew from the moment I heard about the kids’ salon franchise that it was exactly what I was looking for. With a franchise, I knew that I would be provided with a proven path, and if I followed it, I would succeed. That’s just what I’ve done.
In March of 2012, I opened my second salon in Mount Prospect, Illinois. The second salon opening has been much easier than the first. With the support of the Pigtails & Crewcuts corporate office, it’s all come together with relative ease. Plus, the new salon is in a refurbished mall that has boundless potential, and I can’t wait to see what’s ahead.”