The Pigtails & Crewcuts Franchise Support team makes regular visits to salons each year to provide training and other operational support for our franchisees and their staff. This includes an annual quality assurance visit called Shear Excellence, in which salons are rated based on a specific set of criteria. Each Shear Excellence visit allows our Franchise Support team to work with every owner in their region, creating a personal relationship in order to promote the success of each salon and our Brand as a whole.