As a franchise, Pigtails & Crewcuts model the habits we know to lead to success for our franchisees. Here are three essential practices that every business owner should embody.
CULTURE:
Creating a positive company culture is an avenue that leads to great success in business ownership. Culture impacts the health of a business and can often make or break a company. But what is culture exactly? It is the fusion of the values and environment created by leadership, communication, and the overall
atmosphere of the workplace. We expect Pigtails & Crewcuts franchisees to build positive relationships with their teams. Culture is an amazing retention tool. By treating staff well and offering a space for open communication, business owners and leadership will maintain their current employees, generate a good reputation, and become a desirable option for new talent. Employees want to work for enthusiastic and compassionate leaders, but also those who guide them and allow them the space to grow in their role. Good culture will create an overall positive atmosphere in your business, directly impacting not just on your employees, but on your customers as well.
CUSTOMER SERVICE:
Providing excellent customer service is crucial to the success of a small business owner. Customers are ultimately what drives a business forward. Pigtails & Crewcuts franchisees recognize that our goal is to provide quality services and an overall positive haircutting experience for children and families. Today’s customers have a voice more than ever, thanks to online platforms and social media. The savvy business owner can tap into this voice and these platforms to create validation and engagement with their customers giving them an edge over their competition. The best business owners connect with their customers directly, whether in person or online. This will establish a positive dialogue, build your customer base through word of mouth, and bring in more business more often, all through great customer service and positive relationships.
TRACKING PERFORMANCE:
The most successful business owners do a great job at tracking and analyzing their performance. At Pigtails & Crewcuts, we keep a close eye on the health of our franchise system by monitoring KPIs, tracking financial data on a weekly, monthly, and yearly basis, and through constant contact with our franchisees. We require monthly economic data reporting, including profit and loss statements and balance sheets. Our Franchise Support Specialists use this information to help our franchisees understand their business operations and analyze where they can make changes to help their performance. Just like going to the doctor, the best cure is prevention. Knowing the cost of your labor is like knowing your blood pressure. The best business owners keep a pulse on their numbers.
One of the benefits of being part of a franchise system is having a proven business model, best practices, and a support team to teach business owners the best habits for success. Are you interested in learning more about the premier children’s hair salon franchise? Contact Pigtails & Crewcuts today to take the first step toward business ownership.
